If you still can’t find a solution to your query, please contact us, and our dedicated customer support team will help you.

FAQs

How do I clear grand totals?
Hold down the C key until the total is displayed. Press the C key again to confirm and clear.

What is the maximum weight the machine can weigh?
Approximately 1000grams.

Printer does not work
1. Ensure printer is connected to machine
2. Ensure printer has power
3. Ensure printer is loaded with paper

How do I recalibrate the cup or scoop?
If the cup/scoop is already calibrated, press F & On/Off simultaneously.

How can I view my subtotals without a printer?
1. Choose your denomination or press the + key at any time
2. Then use the up and down arrows to view the desired denomination
3. The machine will automatically exit this mode after a few seconds

How do I set the float?
Press the F & Note up key simultaneously.

Can I activate/change my float value at the end or half way through a count?
Yes, at any time, simply press the F & Note up key simultaneously.
How do I transmit data to a PC?

1. Ensure the machine is correctly attached to the PC with the cable provided.
2. Hold down the F key and then press the printer key – this sends a copy of the data to the PC

SUSPECT BUNDLE message displayed
Bundle applied has a suspect weight. Split bundle and count notes in loose notes mode.

HIGH VIB LOCKOUT message displayed
Empty hod and restart count ensuring that the machine is placed on a firm, even surface away from any draughts.

How do I access/leave grams mode?
Press the packaged notes the packaged coins key simultaneously